Track your customers' experiences
From multichannel feedback sources to intuitive dashboard analysis, engage all your organization with Evertrend Platform and fix the issues at their source, measuring the performance of your company and your team.
Workflow allows your company to coordinate activities throughout the organization, connecting with customers, engaging employees in problem-solving and assigning responsibilities based on the role of each team in CEM.
Understand your customers’ feedback and generate insights. No matter where they are, or how they want to be heard, Evertrend can facilitate the dialogue. Conduct surveys online, via text, by phone, and more. Use any data source, including other CRMs and ERPs.
Alerts to act fast
Different survey responses, scores and key words trigger different alerts, that forwards notifications to the right people. Team members can respond accordingly to specific feedback from customers. If feedback is not solved, the alert will stay open, rising gradually through the hierarchy.
Track the business performance
Performance indicators enable to track the progress of your company at different business units and hierarchical levels. By setting goals and objectives that align with your strategy, management can verify if the team is acting how they should be – and get alerts if they’re not.
Measure employee performance
You can guarantee a successful customer experience only through your employees – so you need to understand your people and how they handle customer feedback. You’ll be able to see at a glance those team members who receive the fewest alerts and who solve problems the fastest.
Configure notifications according to problem complexity, the amount of feedback, the anticipated time to resolution or by stakeholder. Different survey responses, scores and key words trigger different reports so the right people get the right notifications.
Powerful hierarchical system
Get customizable graphics for everyone on your team. Reconfigure settings for different users as your company grows.
Configurable dashboards allow real-time responses quickly, easily and intuitively.
History, employees, products, business units, and more – compare data of any kind, over time or at a specific point, internally and with industry standards. Identify and prioritize actions that lead to improvements in your business and in your NPS.
Connect with your customers 24 hours a day, wherever they are, in any medium. Get reports as soon as they come in. Understand what’s happening now so you can take action. Robust capacity for analysis of long historical series.
We can help you build scripts and design surveys to best reflect the needs of your entire organization. Our team will meet with you to discuss your needs and create a solution. Contact us any time.
Listen to the Voice of the Customer (VoC) and find out what opinions really mean. With our text-analytics tool, users can easily analyze qualitative responses and understand the significance of data.
Security and reliability
100% uptime with zero hours down in 2014. We offer SSL encryption, Level 1 PCI compliance, independent testing, HIPAA compliance and US–EU Safe Harbor compliance.
Decide how, where and when users can access the system. Restrict data export, track previous exports and user actions.
Get customers’ feedback and analyze results from from any device.
Dashboards, surveys and reports are available in multiple languages.
Get key data directly from social media sources. You can also encourage satisfied customers to leave positive comments on social networks.
You won’t need a fleet of training videos to understand Evertrend. Harness our powerful tools but select only the features you need.
Connected systems mean higher volume and more reliable data and faster response times. Evertrend connects with most web services and that means real-time connections and secure and automated processes. Full traceability of information and enhanced security through encryption and SSL.